Privacy Policy

We would like to thank you for visiting https://www.hotelcalypsogozo.com

This Privacy Policy aims to inform you about how Hotel Calypso (Gozo) (“the Hotel”) and Gozo Hotels Co Ltd (“the Company”) collect and use personal data collected via our website.

Your data is processed in an appropriate and lawful manner, in accordance with the Data Protection Act (Chapter 586 of the Laws of Malta) and the General Data Protection Regulation (European Union (EU) Regulation 2016/679 which came into force on 25th May 2018).

Privacy Assurance

We are strongly committed to protecting your privacy and we will not collect any personal information about you as a visitor unless you provide it voluntarily.

What is Personal Data?

Personal Data is any information that can either directly or indirectly identify you as an individual. As we strive to provide you with the optimal guest service experience, we may collect Personal Data in accordance with the law. Examples of customer information that you may be asked to provide include your name, gender, date of birth, address, contact details, national identification information, reservation details and payment information. This information is required by the Hotel and the Company to be able to fulfil your requests.

We may also request certain personal data to ensure compliance with our legal obligations. This may include requesting copies if your passport whenever you check into the Hotel in order to verify your identity and to be able to collect the Eco-Contribution Tax as the Hotel is required to do under the Eco-Contribution Act (Chapter 473 of the Laws of Malta), and regulations promulgated thereunder. We shall keep your customer information secure and confidential. Where the law obliges the Hotel or the Company to collect personal data under the terms of a contract we have with you, and you fail to provide the data so requested, the Hotel and/or Company might not be in a position to fulfil the contract, and shall not be liable for any damages which might result from such inability to fulfil said contract.

In order to improve your online experience when visiting our website, we might gather other information such as clickstream to, through and from our Site, page response times, download errors, length of visits to certain pages, page interaction information, and whether you are accessing the Website from a desktop or mobile device. Other information we might gather includes statistical or demographic data, which, however, is not personal data, as it does not reveal your identity.

Like many hotels, we value your safety and security. We may therefore record or capture images of our visitors and guests in common areas of the hotel and certain location-based data (data from your room key cards). We may also process your Personal Information by using CCTV principally for the purposes of protecting you, our visitors, other guests and our staff.

Security

We have put in place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way. In addition, we limit access to your personal data to those employees who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

Third-Party Links

This website may include links to third-party websites and applications. It is important for you to note that upon linking to a third-party website or application, you are no longer on our website, and become subject to the Privacy Policy of the new website or application.

Marketing Communications

You will receive marketing communications from the Hotel if you have subscribed to our newsletter, or if you have an ongoing relationship with us. If you have provided your consent to receive marketing material and would like to withdraw your consent, you can do so at any time by contacting us directly at the below-listed contact details. However, opting out of receiving marketing messages will not affect the processing of personal data provided to us as a result of the Services which we provide, or have provided, to you, and/or any personal data which we are obliged to retain as a result of our legal obligations.

Your Rights

You have the right to request access, correction and/or erasure of your personal data, insofar as the law renders such rights applicable.

Contact Us

If you have any questions about this Privacy Policy or our data protection practices, please contact us on:

Phone number: (+356) 2156 2000

Email: info@hotelcalypsogozo.com

Address: Hotel Calypso Marsalforn Bay, Marsalforn, MFN 1104, Gozo, Malta